Dispatcher II at Buffalo NY

Overview

The Dispatcher II schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote company sales. The incumbent facilitates accurate and timely communication between the plant, field, customers and drivers.

Responsibilities

• Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
• Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
• Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
• Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
• Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
• Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
• Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
• Other duties as assigned.

Qualifications

• Education:  High school diploma 
• Required Work Experience:  3-5 years
• Required Computer and Software Skills:  Basic experience using computers. Experience using dispatch and trucking software preferred.
• Travel Requirements:  5%
• Additional Requirements:  
  • Excellent oral (telephone) communication skills.
  • Bilingual communications skills are a plus.
  • Ability to professionally interact with internal and external customers.
  • Detail oriented with the ability to handle multiple tasks at one time
  • Able to prioritize work; strong organization skills.
  • Ability to keep calm in stressful situations